Privacy Policy

Introduction

NutriPath is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details: name, email address, phone number, postal address
• Demographic information: age, gender
• Health and lifestyle information: dietary habits, physical activity levels, health goals, food preferences and intolerances
• Communication records: correspondence via email, phone, or contact forms
• Payment information: billing details when you purchase our services

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information: IP address, browser type, operating system
• Usage data: pages visited, time spent on pages, links clicked
• Cookie data: as described in our Cookie Policy

How We Use Your Information

We use your personal information for the following purposes:

• To provide nutritionist consultation services tailored to your needs
• To communicate with you about appointments, services, and enquiries
• To process payments and maintain financial records
• To send you information about our services if you have opted in to receive marketing communications
• To improve our services and website functionality
• To comply with legal obligations and protect our legal rights

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and rights do not override those interests

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With healthcare professionals when collaborating on your care, with your permission
• With service providers who assist us in operating our business, such as payment processors or IT support, under strict confidentiality agreements
• When required by law or to protect our legal rights
• In connection with a business transfer, such as a merger or acquisition

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Restricted access to personal information
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Client consultation records are retained for 7 years after your last appointment
• Marketing communications data is retained until you unsubscribe
• Website usage data is retained for analytical purposes for up to 2 years

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to our processing of your personal data
• Right to withdraw consent: Withdraw your consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided below.

Marketing Communications

If you have opted in to receive marketing communications from us, we may send you information about our services, news, and updates. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the details below

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

NutriPath
62 Parkside Grove
Birmingham B13 9FT
United Kingdom
Phone: +44 121 695 8472
Email: [email protected]

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Helpline: 0303 123 1113
Website: ico.org.uk